Your privacy is important to us. Vooyai's policy is to respect your privacy and comply with all applicable laws and regulations regarding any personal information we may collect about you, including on our website, https://vooyai.com and other sites we own and operate.
Personal information is any information about you that can be used to identify you. This includes information about you as an individual (such as name, address, and date of birth), your devices, payment data, and even information about how you use a website or online service.
This policy is effective as of June 19, 2023.
Last Updated: June 19, 2023
The information we collect is classified into one of two categories: "voluntarily provided" information and "automatically collected" information.
"Voluntarily provided" information refers to any information you consciously and actively provide to us when using or participating in any of our services and promotions.
"Automatically collected" information refers to any information automatically sent by your devices during your access to our products and services.
When you visit our website, our servers may automatically record standard data provided by your web browser. This may include your device's Internet Protocol (IP) address, browser type and version, pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
In addition, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding the incident. This data may include technical details about your device, what you were trying to do when the error occurred, and other technical information related to the problem. You may or may not receive notice of such errors, even at the time they occur, informing you that they have occurred or what the nature of the error is.
Please note that while this information may not personally identify you on its own, it may be possible to combine it with other data to personally identify individual people.
We may request personal information - for example, when you submit content or when you contact us - which may include one or more of the following data:
We consider "user-generated content" to include materials (text, images, and/or video content) voluntarily provided by our users for publication on our website or for republication on our social media channels. All user-generated content is linked to the account or email address used to submit the materials.
We only collect and use your personal information when we have a legitimate reason to do so. In which case, we only collect personal information that is reasonably necessary to provide our services to you.
We may collect personally identifiable information provided by you when you perform any of the following actions on our website:
We may collect, retain, use, and disclose information for the following purposes, and personal information will not be further processed in any way that is incompatible with these purposes:
We may combine voluntarily provided personal information and automatically collected information with general information or research data that we receive from other reliable sources. For example, our marketing and market research activities may uncover data and insights that we can combine with information about how visitors use our site to improve our site and your experience on it.
When we collect and process personal information, and while we retain this information, we will protect it using commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use, or modification.
While we will do our best to protect the personal information you provide to us, we inform you that no method of transmission or electronic storage is 100% secure, and no one can guarantee the absolute security of data.
You are responsible for selecting a password and an overall security level, upon which the security of your own information within the limits of our services will depend. For example, you should ensure that passwords associated with accessing your personal information and accounts are secure and confidential.
However, we may retain your personal information if we need it to comply with a legal, accounting, or reporting obligation, or for archival, public interest, scientific, or historical research, or statistical purposes.
None of our products and services are directed specifically to children under 13 years of age, and we do not knowingly collect personal information about children under 13 years of age.
We may disclose personal information to:
The third parties we currently use include:
Marketing Permission: If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details provided below.
Access: You may request details of the personal information we hold about you.
Non-discrimination: We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is necessary for providing you with a particular service or offer (e.g., providing user support), we will not deny you goods or services, charge you different prices or rates, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
Data Breach Notification: We will comply with applicable laws regarding any data breaches.
Complaints: If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details provided below, providing us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, outlining the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
If we or our assets are acquired, or in the unlikely event that we cease operations or go bankrupt, user information, including your personal information, would be one of the assets transferred to or acquired by the acquiring party. You agree that such transfers may occur and that any party acquiring us may, to the extent permitted by applicable law, continue to use your personal information as set forth in this policy, which they should assume as the basis for any ownership or use rights they may have over that information.
Our website may contain links to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and we cannot accept any responsibility or liability for their respective privacy practices.
If required by law, we will obtain your consent or give you the opportunity to opt in to or opt out of, as applicable, any new use of your personal information.
When the disclosure of your personal information is solely subject to Australian privacy laws, you agree that some third parties may not be regulated by the Privacy Act and the Australian Privacy Principles contained in it. You agree that if such third party engages in any act or practice that contravenes the Australian Privacy Principles, it would not be accountable under the Privacy Act, and you will not be able to seek redress under the Privacy Act.
The GDPR distinguishes between organizations that process personal information for their own purposes (known as "data controllers") and organizations that process personal information on behalf of other organizations (known as "data processors"). We, Vooyai, located at the address provided in our Contact section, are a Data Controller and/or Data Processor with respect to the personal information you provide to us.
We will only collect and use your personal information when we have a lawful basis for doing so. In which case, we will collect and use your personal information in a fair, lawful, and transparent manner. If we require your consent to process your personal information and you are under the age of 16, we will seek the consent of your parent, guardian, or legal representative to process your personal information for that specific purpose.
Our legal bases depend on the services you use and how you use them. This means we only collect and use your information for the following reasons:
When you have entered into a contract or transaction with us, or to take steps prior to entering into a contract or transaction with you. For example, if you contact us to make an inquiry, we may need personal information such as your name and contact details to respond.
When we consider it necessary for our legitimate interests, such as providing, operating, improving, and communicating our services. We consider our legitimate interests to include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our rights and legal interests.
We will ensure that any transfer of personal information from countries within the European Economic Area (EEA) to countries outside the EEA is protected by adequate safeguards, such as using European Commission-approved standard contractual clauses or other legally accepted means.
Restrict: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information, (ii) you believe your personal information has been processed unlawfully, (iii) you need us to retain your personal information solely for the purposes of a legal claim, or (iv) we are in the process of considering your objection in relation to processing based on legitimate interests.
Object to Processing: You have the right to object to the processing of your personal information that is based on our legitimate interests or the public interest. If you do so, we must provide compelling legitimate grounds for the processing that override your interests, rights, and freedoms in order to proceed with the processing of your personal information.
Data Portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.
Erasure: You may have the right to request the erasure of the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you request that we delete your personal information, we will inform you of how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons, which, if applicable, we will explain in response to your request. If you terminate or delete your account, we will delete your personal information within 14 days of account deletion. Please note that search engines and similar third parties may still retain copies of your personal information that has been publicly disclosed at least once, such as certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.
According to Article 1798.83 of the California Civil Code, if you reside in California and your business relationship with us is primarily for personal, family, or household purposes, you may inquire about the information we disclose to other organizations for marketing purposes.
Some browsers have a "Do Not Track" feature that allows you to inform websites that you do not want your online activities to be tracked. At this time, we do not respond to "Do Not Track" signals from browsers.
In accordance with your right to non-discrimination, we may offer you certain CCPA-permitted financial incentives that may result in different prices, rates, or quality levels in the goods or services we offer.
Any CCPA-permitted financial incentive we offer will be reasonably related to the value of your personal information, and we will provide you with written terms that clearly describe the nature of such an offer. Participation in a financial incentive program requires your prior consent, which you may revoke at any time.
In the past 12 months, we have collected the following categories of personal information listed in the California Consumer Privacy Act:
For more information about the information we collect, including the sources from which we receive information, please refer to the "Information We Collect" section. We collect and use these categories of personal information for the business purposes described in the "Collection and Use of Information" section, including providing and managing our Service.
If you are a California resident, you have the right to delete the personal information we have collected about you and to know certain information about our data practices in the preceding 12 months. Specifically, you have the right to request from us:
If you are a California resident, in addition to the rights mentioned above, you have the right to request information from us regarding how we share certain personal information, as defined in the California "Shine the Light" law, with third parties and affiliates for their own direct marketing purposes.
For any questions or inquiries regarding your privacy, you can contact us using the following details: